How long does it take for items to ship?
Expect around 2-4 weeks for US, and 3-5 weeks for international. At Alively, we do our best to ship all orders as quickly as possible. Production generally takes 4-10 business days depending on the product. Shipping typically takes 3-5 business days. Some products are subject to longer shipping times depending on production and time of the year. During holidays, please anticipate an additional 3-5 business days. All of our products are made and shipped from the United States. As soon as your order is shipped, we will send you an email with tracking info. Expediting shipping does not apply to production time.
How much does shipping cost?
Standard shipping on orders within the U.S. is usually around $3-$10, and is more expensive with products that weigh more. Shipping is calculated at checkout. We also offer free shipping on orders $100 or more.
What should I do if I received the wrong item?
If you receive the wrong item, send an email to email@example.com. We'll send you the correct item for free.
What if the item I received is damaged or broken?
No worries! Send a picture to us and we'll send you a new one for free. However, to get a replacement, you have to show proof that the item is damaged or broken. We are unable to replace lost or stolen items.
What if the shirt or piece of clothing I ordered doesn't fit me?
The info for whether a shirt runs small, normal, or large is on every product page. If you ordered a small and received a small, we do not offer refunds or returns. You have exactly 24 hours from when you place your order to change it.
What if I want to change my order?
You have exactly 24 hours after you place your order to go back and change your order. So if you ordered a small T-shirt and wanted to change your order to a medium, you have 24 hours to do so. After that, all sales are final.